Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility Requirements To be eligible for a return, your item must meet all of the following conditions:
- Unworn, unused, and in brand new condition
- All original tags must be intact and attached
- Original packaging included
Items that show any signs of wear, have tags removed, or are returned outside the 14-day window will not be accepted.
How to Start a Return To initiate a return, contact us at unitigraceco@outlook.com. Do not send items back without first receiving approval — unapproved returns will not be accepted. Once approved, we'll provide instructions on where to send your package.
Return Shipping Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost return packages.
Refund Options Upon receipt and inspection of your return, you will be notified of approval. If approved, you may choose between:
- Refund to your original payment method for the item cost only
- Store credit for the item cost only
Please note: original shipping charges and taxes are non-refundable in either case. Please allow 3–5 business days for processing once your return is received.
Non-Returnable Items The following items are final sale and cannot be returned:
- Sale items
- Gift cards
- Personal care goods (beauty products, accessories, jewelry, hats- for hygiene reasons)
Damages & Issues Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at unitigraceco@outlook.com so we can make it right.